At Tidien.com, your privacy matters to us. This policy explains how we collect, use, and protect your information when you shop with us or interact with our website. We aim to be transparent, straightforward, and respectful of your data.
1. Information We Collect
We collect information in two main ways:
A. Information you provide directly
- Name, shipping address, and billing address
- Email address and phone number
- Payment information (processed securely through third-party payment gateways — we never store full card details)
- Order details and communication history
B. Information we collect automatically
- Your IP address, browser type, and device type
- Pages you visit on our site
- Time spent on each page and general site usage data
- Cookies and similar tracking tools for site functionality and analytics
2. How We Use Your Information
We only use your data for purposes you would reasonably expect:
- To process and deliver your orders
- To respond to your questions or requests
- To send order confirmations, shipping updates, and customer support messages
- To improve our website experience and product offerings
- To send promotional emails (only if you’ve opted in — you can unsubscribe anytime)
- To prevent fraud or suspicious activity
3. Sharing Your Information
We never sell your personal information. However, we may share it with:
- Service providers: Payment processors, shipping carriers, marketing tools
- Suppliers: Certain products may be shipped directly from our trusted AliExpress suppliers
- Legal compliance: If required by law, court order, or government request
- Business transfers: If Tidien is ever sold or merged, your data may transfer to the new owner under the same privacy safeguards
4. Cookies and Tracking
Cookies are small text files stored on your device to improve your experience. We use them for:
- Remembering your cart and login status
- Understanding how you use our site
- Delivering relevant product recommendations and promotions
You can disable cookies in your browser, but some site features may stop working properly.
5. Data Security
We use SSL encryption and secure hosting to protect your data. Payment details are handled only by certified payment processors. While no system is 100% hack-proof, we take all reasonable precautions to prevent breaches.
6. International Data Transfers
Because we work with global suppliers (including those on AliExpress), your order details may be transferred internationally. All transfers follow applicable data protection laws.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Ask us to delete your information
- Object to certain types of data use
- Withdraw consent for marketing
To exercise these rights, email us at support@tidien.com.
8. Third-Party Links
Our website may contain links to third-party sites. We’re not responsible for their privacy practices, so always review their policies before providing personal information.
9. Children’s Privacy
Tidien.com is not intended for children under 13, and we do not knowingly collect data from them.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our business practices. The “Last Updated” date will be revised whenever changes are made.
Contact Us
If you have questions about this policy or how your data is handled, reach out to support@tidien.com.